Keep momentum
Monthly support gives agencies recurring access to senior technical capacity without restarting procurement for every fix, deployment or inherited-code decision. The work is handled through a shared queue, prioritised by impact and kept visible enough for agency and client stakeholders.
Scope
Fit
Retainer work is designed for agencies that need continuity: small technical interventions, recurring maintenance, production fixes, deployment support and advice on inherited PHP sites. It keeps the relationship practical, with priorities agreed from a shared queue and work scoped before it reaches production.
Common situations
Stack
Output
FAQ
No. Retainers are scoped around the type of work, expected rhythm and support responsibility rather than a public hourly package. The usual minimum commitment is three months.
Typical work includes maintenance, bug fixes, update support, small controlled improvements, deployments and production troubleshooting for PHP-based sites.
Yes. Support can be structured behind the agency relationship when that is the right fit.
Response expectations are agreed per retainer. Urgent issues can be handled by phone when that is part of the support arrangement.
Work that needs more time than the contracted support capacity is scoped separately before implementation.
Related technical notes
Related work
Start here
Send the current queue, number of sites and support pressure. The next step is to agree what belongs in recurring support and what needs separate scope.
Privacy choices
Cookie preferences
Starter.pt uses strictly necessary website technologies for security, form protection and preference storage. Optional analytics or marketing tools stay disabled unless explicitly accepted.
Read the Cookie PolicyConsent settings
Manage cookie preferences
Choose which optional categories can be used. Strictly necessary technologies cannot be disabled because they are needed for security, form submission and remembering this choice.
